Julianne “Juli” Thomas, practice manager at Cardiovascular Specialists Inc. (CSI) at Bon Secours DePaul Medical Center, expected changes when Bon Secours employed the practice in 2009. Those changes, she found, have been overwhelmingly positive.
“Everything about it is a good thing,” she said. “Everyone who was in the group has grown. Bon Secours encourages growth, even if you’re challenged with a new position. “We went from being an office to being part of a big family.”
CSI has expanded its services at Bon Secours DePaul and added new technology, but also expanded its commitment to compassionate care and community involvement.
“July helped so much with the transition and kept everyone on an even keel,” said Regina Lawrence, CSI medical assistant. “She is always very positive and makes the work environment feel that way.
The Value of Teamwork
“We come together as a team,” said Thoma. “Our huddles really do encourage that.”
If CSI is a team, Thomas may be its biggest cheerleader. Donna Robertson, administrative director of physician practices for the Bon Secours Medical Group, called her “the most engaged, patient-centered, loyal person I know.”
Lawrence credited Thomas for leading the practice’s passion for charity fundraising, whether for a nonprofit organization or an individual.
For example, a patient recently was released from the hospital but had no money for medications. CSI staff arranged to pay his pharmacy tab and gave him bus fare to pick up the meds. “The Staff can’t wait for the Gallup patient scores to come out because we want to see what they are saying. The staff loves the fact that we’re doing great work,” Thomas said.
CSI teamwork has paid off, with an engaged staff providing better patient care. So much change – including the ConnectCare launch – in a short time might have been daunting for many, “but we’ve celebrated it,” said Thomas.