Perhaps the only thing more rewarding than reassuring anxious patients before surgery is getting to be with them afterward, when they realize that Bon Secours offered outstanding medical knowledge and skill along with that compassionate care we’re known for.
“People are understandably nervous before surgery,” said Cathy Cupp, RN, a perioperative nurse at Bon Secours Mary Immaculate Hospital. “When I walk in the PACU after surgery and see people I pre-op’ed in the morning, it’s fun, because they tell me I was right, and it wasn’t as bad as they feared.”
Providing that comfort and encouragement is a big part of why Cupp became a nurse. The skilled team she works with at Bon Secours Mary Immaculate helps her look forward to coming to work every day.
“We all love the hospital and the team,” Cupp explained. “There is so much integrity and so much compassion there.” Cupp said she appreciates working with others who feel “the same way I do about fulfilling the mission for the hospital. Everyone watches out for each other. And we feel exactly the same way about our patients,” she said. Cupp has worked at Bon Secours Mary Immaculate since 2005 and joined the periop unit in May, eager to expand her skill set and experiences.
Karen Fields-Sykes, Cupp’s supervisor, said she knew Cupp would be a great addition to an already-stellar team. “Her reputation preceded her,” she said. “Cathy goes above and beyond not only for patients but for team members.”
Cupp stressed the need for compassion and empathy, especially when dealing with patients who often are concerned before procedures. “Your customer service in nursing has to be good,” she said. “You’re a representative of the hospital.
“You really are the face of the mission and the values of the facility.”
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