Hampton Roads Ready to Transform Health Care

With Bon Secours Mary Immaculate Hospital expected to go-live this spring, Bon Secours Hampton Roads continues its clinical transformation journey with ConnectCare, our electronic medical records system. During the past two years, ConnectCare has become an integral part of health care in our Richmond hospitals and physician practices throughout the state. Colleagues have shared many stories about how clinical transformation has revolutionized the care we provide.

ConnectCare’s safety net has helped us reduce duplication and errors, while Bon Secours has realized millions of dollars in total benefits.

And now, Hampton Roads is ready for the same successes with ConnectCare.

Learning from colleagues

“We have learned from taking experiences and best practices from Richmond, Kentucky and South Carolina,” said Tim O’Brien, the ConnectCare project manager for Bon Secours Hampton Roads. “It has been helpful. We’ve worked hard to standardize our implementation processes across the system.”

Training for Mary Immaculate credentialed trainers begins this month at the Hampton Roads training facility in Chesapeake; end users will begin training in February. The scheduled go-live date is April 29. A big difference for Hampton Roads is that facilities will go live at approximately three-month intervals, whereas Richmond’s go-lives were conducted across two years, said O’Brien. Bon Secours Maryview Medical Center will go live in late summer and Bon Secours DePaul Medical Center in late fall.

Making it happen

O’Brien said he has been impressed with the enthusiasm and commitment of Bon Secours employees and physicians during this transition.

“We’re dedicated to having the right amount of support for employees and physicians,” he said. “We will have the right amount of education and the tools they need to be successful.

“We’re making sure everything is available to make the transition as seamless as possible.”

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