Providing language services in healthcare is essential to serving the increasing number of Limited English Proficient (LEP) patients admitted to hospitals across the country. An LEP person entering a healthcare facility has the right to the same services as an English speaker, but data shows that Hispanics, African-Americans, and other minority groups receive poorer healthcare quality than non-minorities.
Providing language services for LEP patients results in better quality of care and health outcomes, improved patient flow and resource utilization, greater access to healthcare, and increased patient satisfaction. By educating staff and providers about different ethnic and linguistic backgrounds, hospitals enable their team members to be more culturally competent and give better care to minority patients.
By providing language services, the burden of medical access is lifted from all parties.
Accurate diagnosis, treatment and adherence to a treatment plan all require effective two-way communication. Language barriers negatively affect patient-provider communication. Neglecting adequate language service provision may result in substandard care that can lead to misdiagnosis, incorrect treatment and failure to follow treatment instructions. For patients to receive proper care, staff must communicate effectively. The inability to do so may result in improper triage, unnecessary tests, and inadequate treatment. By providing language services, hospital staff can determine the most appropriate course of action in a clinically relevant timeframe, resulting in better patient care.
Cyracom, known as the “blue phone,” is a contracted service that provides medical interpreter services for over 150 languages in a matter of seconds. This real-time interpretation services is available at many facilities, including hospitals, throughout Bon Secours Virginia, where it helps employees ensure that patients and their families received and understand accurate information pertaining to their care.
Want to learn more about the availability of Cyracom in Hampton Roads? Call us at 889-CARE!